Refund, Return & Cancellation Policy
- What is the Return/Refund Policy?
We accept refund/replace request if there is a manufacturing defect or the package gets damaged during transportation.
We request you to notify us through an e-mail at firstname.lastname@example.org or a call on 9836119111, if you notice any defect within 24 hours of receiving the package. On understanding the defect/damage, we will initiate the process with 3 working days.
Refund is initiated only if the product is in the original packaging, labels and seals unbroken. Typically refunds are initiated within 3 working days and takes upto 10 working days to reflect the amount on your account. It takes about 7-10 business days to replace the product.
Only items purchased on pueronline.in are eligible for return. For items purchased on other ecommerce platforms or retailer partners, please contact the mentioned entity directly regarding return policy and related assistance.
Promotional items and items purchased during sales and promotions are not eligible for return.
- What is the Cancellation Policy?
To raise a cancellation request, please get in touch with our Customer Care team by writing an e-mail at email@example.com or call them at 9836119111 and mention the order number. We usually take about 24 hours to process the cancellation request. However, we won't be able to fulfil your cancellation request if the order has been processed or shipped.
- I have received a damaged/expired/defective/wrong item in my order and want to return it.
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. Contact our support via e-mail: firstname.lastname@example.org within 24 hours of receiving the order. Attach image of the item received in the email stating other details. Upon verification, our delivery person will pick up the item within 3 business days. The refund will be initiated once the item is received in their original packaging with seals, labels intact. In case of replacement request, it can be made subject to availability. If the item is not in stock, the amount will be refunded.